Common Issues and Solutions

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Troubleshooting Common Issues

Quick solutions to frequently encountered problems.

Login and Access Issues

Can't log in to my account

Solutions:

  • Check email address for typos
  • Use "Forgot Password" to reset
  • Clear browser cache and cookies
  • Try incognito/private browsing mode
  • Ensure JavaScript is enabled

Not receiving password reset emails

Solutions:

  • Check spam/junk folder
  • Add [email protected] to contacts
  • Try alternative email address
  • Contact support if issue persists

AI Analysis Issues

AI analysis is taking too long

Solutions:

  • Normal processing: 10-15 seconds
  • Large documents may take up to 30 seconds
  • Check your internet connection
  • Refresh page after 1 minute
  • Try re-analyzing if stuck

AI scores seem incorrect

Solutions:

  • Ensure job description is detailed
  • Check if resume uploaded correctly
  • Fine-tune scoring criteria
  • Upload complete resume (not just LinkedIn)
  • Re-analyze after updating job requirements

File Upload Problems

Can't upload resume/documents

Solutions:

  • Check file size (max 10MB)
  • Supported formats: PDF, DOC, DOCX, TXT
  • Try different browser
  • Disable browser extensions
  • Check storage quota in subscription

Uploaded files not displaying

Solutions:

  • Refresh the page
  • Clear browser cache
  • Check if upload completed
  • Try downloading directly

Email Integration Issues

Not receiving emailed applications

Solutions:

  • Verify email address is activated
  • Check Email Applications tab
  • May take 2-5 minutes to process
  • Ensure sender isn't blocked
  • Check if job is still active

Auto-response not sending

Solutions:

  • Verify auto-response is enabled
  • Check template for errors
  • Test with personal email
  • May be in recipient's spam

Credit and Billing Issues

Credits running out too quickly

Solutions:

  • Review usage in Team Settings
  • Disable auto-analysis if needed
  • Be selective with AI analysis
  • Consider upgrading plan
  • Check for team member overuse

Payment failed

Solutions:

  • Update payment method
  • Check card expiration
  • Verify billing address
  • Contact bank if declined
  • Try different payment method

Team and Permission Issues

Can't access certain features

Solutions:

  • Check your role (Member/Admin/Owner)
  • Ask team admin for permission upgrade
  • Verify subscription plan includes feature
  • Switch to correct team if multiple

Invitation link not working

Solutions:

  • Check if invitation expired (7 days)
  • Request new invitation
  • Ensure using correct email
  • Create account first, then accept

Performance Issues

Application running slowly

Solutions:

  • Check internet connection speed
  • Clear browser cache
  • Close unnecessary tabs
  • Try different browser
  • Disable browser extensions

Data and Export Issues

Can't export data

Solutions:

  • Check browser pop-up blocker
  • Try different export format
  • Reduce date range if large
  • Contact support for bulk export

Getting Help

If these solutions don't resolve your issue:

  1. Check Status Page: status.apikuo.com
  2. Email Support: [email protected]
  3. Include Details:
    • Your team name
    • Browser and version
    • Steps to reproduce
    • Screenshots if applicable
💡 Response Times:
• Business/Enterprise: Within 4 hours
• Professional: Within 24 hours
• Starter: Within 48 hours

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